Hours of operation:
Our normal business hours are Monday – Friday from 9am – 5pm Pacific Time, excluding U.S. holidays. We're a small business, so response times may vary. Thanks for your patience!
Check out these common questions and FAQs—we may have an answer for you here!
- Shipping Info and Delivery Timelines
- Changing or Cancelling an Order
- Returns and Exchanges
- I entered the wrong shipping address. Help!
- My order says "delivered" but it hasn't arrived. Help!
Get help with your order:
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Can I contact Wishbeads by phone?
We're not kidding when we say we're a small business—Wishbeads HQ is our founder Alexa's home, so we don't have an office with staff that answers phone calls.
That said, if you have an issue that requires speaking to a real human by phone, just open a support ticket, tell us what's going on, and give us your phone number; we'll be happy to give you a call back!