We're so glad that you're excited to get your Wishbeads! The following is our Shipping Policy, and it answers many common questions about how and when your order will arrive.
Placing your order
Our normal business hours are Monday - Friday from 9am - 5pm Pacific Time, excluding U.S. holidays.
Orders placed outside of our normal business hours are considered received on the next business day.
Processing your order
After we have received your order, our warehouse will carefully package it up and pop it in the mail to you within 2 business days.
For very large orders or orders placed during the holiday season, this processing time may be slightly longer.
Shipping your order
Our orders ship from California via USPS, DHL, or UPS. Our warehouse will choose the best shipping carrier based on your delivery address and which carrier is currently able to get your order to you the quickest.
For instance, if you choose USPS Priority Mail at checkout, your order may still arrive via UPS if we determine that UPS is able to get it into your hands more quickly than USPS.
Tracking your order
Once your order has shipped, you will receive your order tracking number via email. Yay!
If you check your tracking number and it says the order isn't found, don't panic! It can take up to 24 hours after shipping for tracking information to become available online.
Please note that you receive all of the same tracking info that we do. Sadly, we don't get any super-secret insider tracking info (wish we did!) so if you ask us about the location of your order, we will simply refer you back to the tracking info that you received via email.
Delivery estimates
Please note that the following delivery estimates do not include our 2 business days of warehouse processing time, so be sure to factor that in when estimating when your order should arrive.
All timing below is from the time of shipment, or in other words, from when you receive you receive your tracking number via email.
✨ Standard Shipping ($4.95 flat-rate / FREE on U.S. orders $75+)
- Once it ships, typically delivered within 5-7 business days inside the continental U.S.
- Shipments to Hawaii, Alaska, or U.S. territories may take slightly longer.
✨ Priority Shipping (price varies by destination)
- Once it ships, typically delivered within 2-3 business days inside the continental U.S.
- Shipments to Hawaii, Alaska, or U.S. territories may take slightly longer.
✨ Shipping to Canada (price varies by destination)
- Arrival time can be anywhere from 1-3 weeks, depending on your location and how long it takes for your country's customs office to process your package.
- Detailed tracking information is not always available for international orders.
- We are unable to offer expedited international shipping at this time.
Please familiarize yourself with your country's import policies and fees before ordering. Your country may charge you customs fees or taxes. Wishbeads is not able to calculate these fees or pay them for you, as they are assessed by your country and intended to be paid by the buyer.