We're so glad that you're excited to get your Wishbeads! This article answers many common questions about how and when your order will arrive.
Due to Covid-19 and recent changes to USPS practices, shipping delays and errors have become more common. We thank you for your patience both with us and with the postal service as we all do our best to get your order into your hands as quickly as possible.
Placing your order
Our normal business hours are Monday - Friday from 9am - 5pm Pacific Time, excluding U.S. holidays.
Orders placed outside of our normal business hours are considered received on the next business day.
Processing + Shipping your order
After we have received your order, we'll carefully package it up and pop it in the mail to you within 2 business days. For very large orders or orders placed during the holiday season, this processing time may be slightly longer.
All of our orders ship from Santa Monica, California via USPS or UPS.
Tracking your order
Once your order has shipped, you will receive your order tracking number via email. Yay!
If you check your tracking number and it says the order isn't found, don't panic! It can take up to 24 hours after shipping for tracking information to become available online.
Please note that you receive all of the same tracking info that we do. Sadly, we don't get any super-secret insider tracking info (wish we did!) so if you ask us about the location of your order, we will refer you back to the tracking info that you received via email.
Delivery estimates
Please note that the following delivery estimates are from the time of shipment, or in other words, from when you receive your tracking number via email.
✨ Economy Shipping ($4.95 flat-rate / FREE on U.S. orders $75+)
- Once it ships, typically arrives within 5-8 business days inside the continental U.S.
- Shipments to Hawaii, Alaska, or U.S. territories may take slightly longer.
✨ Priority Shipping (price varies by destination)
- Once it ships, typically arrives within 3-4 business days inside the continental U.S.
- Shipments to Hawaii, Alaska, or U.S. territories may take slightly longer.
✨ Shipping to Canada (price varies by destination)
- Arrival time can be anywhere from 1-3 weeks, depending on your location and how long it takes for your country's customs office to process your package.
- Detailed tracking information is not always available for international orders.
- Unfortunately, we are unable to offer expedited international shipping at this time.
- Please familiarize yourself with your country's customs fees or taxes before ordering. These fees may be assessed by your country and intended to be paid by the buyer. Wishbeads is unable to calculate these fees or pay them for you.